Health Point Clinic
Purpose of privacy notice
The processing of personal data is governed by the General Data Protection Regulation 2016/679 (the GDPR). This legislation will replace current data privacy law, giving more rights to you as an individual and more obligations to organisations holding your personal data.
One of the rights is a right to be informed, which means we have to give you even more information than we do now about the way in which we use, share and store your personal information.
This means that we will be publishing a new privacy notice so you can access this information, along with information about the increased rights you have in relation to the information we hold on you and the legal basis on which we are using it.
This new privacy notice comes into effect and will be published on our website on 25 May 2018.
Who are we?
Health Point Clinic is the data controller (Health Point Clinic, Rue De Fliquet, St. Martin, Jersey, JE3 6BP and Suite 2.4, Lido Medical Centre, St. Saviour’s Road, St. Helier, Jersey, JE2 7LA). This means we decide how your personal data is processed and for what purposes.
Whose information does this privacy notice apply to?
This privacy notice applies to information we collect from:
- prospective patients;
- former patients;
- people who subscribe to our newsletters;
- visitors to our website;
- job applicants and our current and former employees.
What is personal data?
Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. Examples of personal data we may hold about you include your contact and appointment details.
Special category data is a sub-category of personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation. Examples of special category data we may hold about you include your patient notes.
How do we process your personal data?
We comply with our obligations under the GDPR by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data. We use your personal data for the purposes set out below.
Sections 1 – 16 apply to our patients, prospective patients, former patients and visitors to our clinic
- Patient records are retained for as long as necessary to fulfil the purposes of the service and are stored electronically on Cliniko. Any personal data submitted through this service, is stored by the service host’s secure data centre. All data is password protected and encrypted both during transit and at rest.
- We use your name, address, telephone number and email address to make and rearrange appointments. We are unable to send or receive encrypted emails so you should be aware that any emails we send or receive may not be protected in transit. We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send us is within the bounds of the law.
- We use your name, address, telephone number and email address, only if we have your explicit consent, to send you marketing materials. We are unable to send or receive encrypted emails so you should be aware that any emails we send or receive may not be protected in transit. We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send us is within the bounds of the law.
- Some patients and prospective patients return pre- 1st appointment questionnaires or tell us about their medical conditions and medication by email or online enquiry forms. We are unable to send or receive encrypted emails so you should be aware that any emails we send or receive may not be protected in transit. We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send us is within the bounds of the law.
- We keep a permanent attendance register which records all appointments for patients attending our clinic to keep a record of when you were treated for tax purposes and to secure potential evidence in the event of a criminal prosecution, civil litigation, insurance claim or complaint to my regulatory body, the British Acupuncture Council.
- We may use your date of birth to help identify patients with the same name to avoid mistakes being made as to safe and appropriate treatment, for identification purposes if referring a patient to another health practitioner, and for identification purposes if writing to a registered medical practitioner so that they correctly identify the patient.
- We use your presenting complaint and symptoms reported by you for the purposes of making a full traditional diagnosis, formulating treatment strategy and treatment planning.
- We use any relevant medical and family history you have told us for making a full traditional diagnosis, formulating treatment strategy and treatment planning.
- We use your GP’s name and address in the event that we need to contact your GP including in an emergency and because it is a mandatory requirement in the British Acupuncture Code of Professional Conduct.
- We use our clinical findings about your health and wellbeing for making a full traditional diagnosis, and formulating treatment strategy and treatment planning.
- We keep a record of and refer to that record of any treatment given and details of progress of your case, including reviews of treatment planning to enable us to: review the full traditional diagnosis, treatment strategy and planning; and to secure evidence in the event of criminal proceedings, civil litigation, an insurance claim or complaint.
- We record and use any information and advice that we have given, especially when referring patients to any other health professional, to help you to receive the most appropriate treatment and to secure evidence in the event of criminal proceedings, civil litigation, an insurance claim or complaint.
- We record any decisions made in conjunction with you to help you to receive the most appropriate treatment and to secure evidence in the event of criminal proceedings, civil litigation, an insurance claim or complaint.
- We keep accident records for any patients, visitors or staff who are involved in accidents at our clinic in accordance with UK Health and Safety legislation including the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) to comply with the law and to secure evidence in the event of criminal proceedings, civil litigation, an insurance claim or complaint.
- In the event of an adverse incident occurring to any of our patients we report the matter to the British Acupuncture Council and the our insurance company to enable the insurance company to deal with any potential claims and to help the British Acupuncture Council to develop its safe practice guidelines, as well as providing research data and information for the BAcC’s insurers and other interested parties.
- Where relevant we maintain records of the patient’s consent to treatment, or the consent of their next-of-kin in order to be able to prove that the patient (and/or parent/guardian/next of kin) has given informed consent to treatment to secure evidence in the event of a civil claim, criminal prosecution, insurance claim or complaint.
Section 16 applies to those who complain about our services
- When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint. These records are retained for as long as necessary to fulfil the purposes of the service and are stored electronically on Cliniko. Any personal data submitted through this service, is stored by the service host’s secure data centre. All data is password protected and encrypted both during transit and at rest.
We will only use the personal information we collect to process the complaint and to check on the level of service we provide. We usually have to disclose the complainant’s identity to whomever the complaint is about. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis. We may need to provide personal information collected and processed in relation to complaints to the British Acupuncture Council or our insurance company.
We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for two years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.
Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.
Sections 18 and 19 apply to subscribers to our newsletters
- We maintain and use records of subscribers to our newsletters, only with their consent, for marketing purposes. Our records are retained for as long as necessary to fulfil the purposes of the service and are stored electronically on Campaign Monitor. Any personal data submitted through this service, is stored by the service host’s secure data centre. We display targeted messages (popups) during your navigation using WisePops. You can find more information about the data they collect their terms (https://wisepops.com/terms/) and how they process it on their website. (https://support.wisepops.com/more-info/data-and-cookie-policy).
- We use a third party provider, Webreality Campaign Monitor, to deliver our e-newsletters. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter. For further information, on Webreality’s terms and conditions please visist https://www.webreality.co.uk/media/1714/webreality-terms-of-business-may-2018.pd
Sections 20 – 24 apply to our website users
- When someone visits our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
- We use website cookies to improve user experience of our website by enabling our website to 'remember' users, either for the duration of their visit - using a 'session cookie' - or for repeat visits - using a 'persistent cookie'. For further information please see our cookies policy.
- Our website search is powered by Umbraco. Search queries and results are logged anonymously to help us improve our website and search functionality. No user-specific data is collected by us or any third party.
- We use a third party service Webreality to help maintain the security and performance of our website. To deliver this service it processes the IP addresses of visitors to our website.
Sharing your personal data
Your personal data will be treated as strictly confidential, and will be shared:
- with named third parties with your explicit consent;
- with the relevant authority such as the police or a court, if necessary for compliance with a legal obligation to which we are subject e.g. a court order;
- with your doctor or the police if necessary to protect yours or another person’s life;
- with the police or a local authority for the purpose of safeguarding a children or vulnerable adults; or
- with our regulatory body, the British Acupuncture Council, or our insurance company in the event of a complaint or insurance claim being brought against us; or
- our solicitor in the event of any investigation or legal proceedings being brought against us.
For further details about the situations when information about you might be shared please see the Information Commissioner’s website at https://ico.org.uk/for-the-public/personal-information/sharing-my-info/
How long do we keep your personal data?
We keep your personal data for no longer than reasonably necessary. We keep patient records for a period of 7 years in accordance with the British Acupuncture Code of Professional Conduct https://www.acupuncture.org.uk/public-content/effective-practice/bacc-professional-codes.html
Health Point Clinic aims to keep up-to-date data and will regularly check with visiting patients that their existing data is correct. Patient data is stored on Cliniko and will be destroyed after 7 years from a patient’s last visit to the clinic. The clinic will store patient records under the age of 18 until they are aged 25 in accordance with the British Acupuncture Code of Professional Conduct. If unable to practice or deceased a secondary data protection officer will export all data and store it for the respective 7 years before destroying all patient data. At any time you may request that changes are made to your contact details.
Your rights and your personal data
Unless subject to an exemption under the GDPR, you have certain rights with respect to your personal data as set out below.
- The right to request a copy of your personal data, which we hold about you.
- The right to request that we correct any personal data if it is found to be inaccurate or out of date.
- The right to request your personal data is erased where it is no longer necessary for us to retain such data.
- The right to withdraw your consent to the processing at any time. This right does not apply where we are processing information using a lawful purpose other than consent.
- The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable) [This right only applies where the processing is based on consent or is necessary for the performance of a contract with you and in either case the we are processing the data by automated means].
- The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing.
- The right to object to the processing of personal data, (where applicable) [This right only applies where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics].
- The right to be informed if your data is lost. We shall also inform the Information Commissioner’s Office in accordance with the time limits in the GDPR.
- The right to lodge a complaint with the Information Commissioner’s Office.
For further details about these rights please see the Information Commissioner’s website at https://ico.org.uk/for-the-public/is-my-information-being-handled-correctly/
If we wish to use your personal data for a new purpose, not covered by this Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions. Where and whenever necessary, we will seek your prior consent to the new processing.
To exercise all relevant rights, queries of complaints please in the first instance contact us at 01534 852039 or 01534 859348.
You can contact the Information Commissioners Office on 0303 123 1113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF.
END OF PRIVACY NOTICE
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One visit to Lorna told me more about my condition than anyone else, she knows her subject and more, it is well worth a consultation with her.Jennifer (63): Acupuncture
Lorna is really helping my chronic back problem. I come into the clinic for a top up as and when is needed and her acupuncture helps to keep me going.John (86): Acupuncture
Can't beat Lorna and her needles for pain relief and rehabilitation!Nat (37): Acupuncture
I went to see Lorna as I had injured my shoulder, however after a detailed consultation Lorna also reviewed my lower back and suggested some work could be done in that area too. The acupuncture itself was relaxing, yet at the same time I felt each 'needle' was really clearing the problem. Lorna let me know throughout the treatment what she was doing and wanted my feedback too which was comforting as it really felt like Lorna consistently cared about how I was feeling. At the end of the treatment I even had a 15-minute relax with soothing music - as relaxing as a spa treatment! So - did it work? Yes it did! Would I recommend acupuncture? Absolutely - I am going to visit Lorna again when the dreaded hay fever season starts as I think acupuncture could be the way forward for this too. The practice feels professional yet welcoming and Lorna herself exceeded my expectations.Read more Read lessJoanne (53): Acupuncture
A midwife suggested that I try acupunture and moxibustion to help turn my persistently breach baby as a last resort before an ECV at 37 weeks. Lorna was able to help with this but also took note of other areas of concern such as lower back and hip pain. The treatment itself was very comforting and Lorna gave me a moxa stick to continue at home. Later that evening I felt some strong movements from my baby, a scan the next day showed that he had finally moved into to the correct position and no intervention was required. The tension in my lower back and hips had also relelased. I am delighted with the results and would certainly recommend Lorna to anyone with a breach baby and/or suffering during the later stages of pregnancy.Read more Read lessLucy (33): Acupuncture
I initially went to Lorna to get some help to relax and de-stress, but after consultation Lorna identified and went on to successfully treat the pain in my neck, shoulder and arm which I had had for many years and had been told would need to be treated with steroids – something I was not keen to do. The results are amazing and have given me back full mobility. On one occasion I visited Lorna because I could not turn my head or lift my arm unaided but within 15 minutes of treatment I could swing my arm in a complete circle and turn my head fully from side to side – nothing short of miraculous! My stress levels have also reduced. Lorna is so approachable and easy to talk to - she makes you feel really relaxed and inspires confidence. I would not hesitate to recommend her. When my shoulder was particularly bad Lorna strapped it with acu-tape a number of times as I had long journeys through France to contend with and she also used it on my ankle when I twisted it and in both areas I found it to be very beneficial.Read more Read lessHilary (52): Acupuncture
Massively grateful to Health Point Clinic's Lorna Jackson for the incredible difference she's made to my chronic back pain... Oh my god, why didn't I get on to acupuncture years ago?! Lorna didn't just address the issues that were highlighted by all of the 'regular' doctors, consultants and experts - she nailed it (pardon the pun) with astute recognition of a number of my body's quirks, such as hyper mobility as being a contributing factor to everything else; three prolapsed discs, facet joint problems and pain and sciatica and numbness - to name a few of the delightful symptoms. For the first time in a very long time, I feel like someone listened to me, took notice of my chronic pain symptoms and the other attributed issues and addressed the root causes of what has been one of the most hindering factors in my life. I cant recommend Lorna Jackson and Health Point enough. I'm more mobile, my pain is barely measuring on the 1-10 for the most part, and I'm starting to feel like I can get my life back on track. Only three/four weeks ago, I honestly thought I was going to end up in a wheel chair within the next few years. The pain metrics between 1-10 meant nothing - constant mind shattering pain and immobility don't 'fit' within a 1-10 scale... Now I feel like I'm almost ready to start those essential core exercises and address the strength, fitness and maintenance that my body so desperately needs.Read more Read lessLucy (37): Acupuncture
Lorna has come into our offices for the past three years and run acupuncture sessions as part of our annual Health and Wellbeing month. Staff are able to sign-up for 40 minute consultations and treatments, the feedback from staff has been excellent and I would highly recommend Lorna and Health Point Clinic. Sitting at a desk all day I suffered from lower back pain, after just one short session I could really notice the difference.Peter (26): Acupuncture at work - EY Channel Islands
The acupuncture treatment Lorna gave me provided the relief of pain / stress that I needed for my tennis elbow. More importantly, your easy and relaxed manner was highly professional and you were able to answer all my probing questions about the acupuncture treatment in layman’s terms. Although my tennis elbow has not gone completely, the pain is insignificant and very manageable by doing the exercises and by using my elbow in ways to protect it that Lorna recommended. I will definitely recommend Health Point Clinic for acupuncture services.Read more Read lessAnne (44): Acupuncture
After trying all sorts of massages and treatments to relieve my tight neck and shoulders, I tried acupunture with Lorna. Not only did I feel reassured by her professional approach but she administered a number of needles specifically into the areas of tension. After just one session the tightness had released which exceeded my expectations of the treatment. I would highly recommend her as an excellent therapist and practitioner!Alex (29): Acupuncture
Having suffered two strokes during 2013, I have found that acupuncture is the only on going effective treatment method. The left hand side of my face no longer feels like it has been hit with a football, my headaches are gone and my left foot has finally woken up. Following treatment, I have bursts of clarity and very slowly the fog in my head is clearing.Matthew (43): Acupuncture
Lorna provided a professional service to our customers and clients. You support to our athletes was second to none and we look forward to working with you again.Katie - Durrell Dash - Acupuncture & massage treatments post race.
I have been having acupuncture for shoulder and neck problems. On my first visit Lorna took a detailed history and explained about Chinese medicine and how it can help. I was extremely impressed with the calmness of the clinic and the gentleness of her approach. After my first session there was significant improvement in the level of pain and the range of movement but alongside this for the first time in months I have had a good night sleep. Thank you Lorna for all your help.Carol (56): Acupuncture
Lorna's amazing, such a lovely way about her that I overcame my fear of needles and gave it a go. Turns out they're nothing like normal needles, they're tiny! Now I get regular accupuncture and it gives such a deep relief to my muscle tension and back pain. I come out feeling super relaxed with a softened back and muscles like jelly, all the tension completely gone, ready for a long deep sleep.Shona (32): Acupuncture
Lorna is awesome, I went to see her after having a headache for 3 days and I actually felt the pressure in my head lifting as she did the acupuncture.Yvonne (54): Acupuncture
From the start I’ve found Lorna to be very professional. The setting created in the office was very relaxing and comfortable in one of our meeting rooms. Lorna explained the process of acupuncture and the steps in the treatment to follow. As the treatment started, Lorna determined the main spots in the back and neck area where the tension was. She was spot on and as she inserted the needles I could immediately feel the muscles in my neck, shoulders and lower back relax. She put on some relaxing music while she attended to another patient next door. The 15-20 minutes or so relaxing with the music and acupuncture felt like heaven. I was definitely more relaxed in my shoulders and neck in the days that followed.Read more Read lessHentie (29) Acupuncture at work - EY Channel Islands
I had been seeking a cure for my neck problem for nearly two years now but to no avail. Until I saw Lorna. Not only she able to alleviate my symptoms significantly, was also able to help identify the primary cause of the problem. I am now undergoing treatment with the correct professional. Something no other practitioner I have seen has been able to do. Lorna's treatment approach is second to none. A methodical and tailored treatment plan in which she inspires belief and confidence. Sometimes recovery from a long-term problem can take time. With the treatment and support I received from Lorna I am finally on the road to a full recovery. I cannot thank her enough.Read more Read lessKate (38): Acupuncture
I was referred to Lorna by my local GP after the re-occurance of problems in my shoulder and neck. The injury was from being hit by a car while out cycling over 18 months ago. Lorna quickly assessed the problem of the damaged muscle area but also correctly predicted the secondary effects on other muscles. Lorna is very professional and dedicated to her work that it makes your treatment less stressful. I would recommend Lorna to anyone, especially sports people looking to clear up injuries in a positive way with long term benefits.Peter (39): Acupuncture