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FAQ's

Is acupuncture safe?
All British Acupuncture Council Members observe a strict code of practice, which governs their standard of care and level of conduct. All registered acupuncturists must have been trained for at least three years in traditional acupuncture and western science. All needles used are sterile and disposable.

Is it safe for babies, children and teenagers?
Yes. Children and adolescents respond very well to acupuncture. Children and young adults under the age of 16 require parental consent or that of a legal guardian.

Is acupuncture covered by private medical insurance? 
As the demand for acupuncture increases many private health insurance companies are now covering acupuncture treatment. Yes, although the cover you receive depends upon the policy you have agreed with your insurance provider. Please contact your provider to confirm if they will cover your treatment.

How many treatments will I need?
How many treatments required is assessed on a case-by-case basis and the degree of control necessary to maintain it. The likely time frame required will be discussed with you on your initial consultation and will be adjusted appropriately in response to your treatment and goals.

Does acupuncture hurt?
Acupuncture needles are pain free and are as fine as a strand of hair. Most people find acupuncture to be very relaxing and many patients fall asleep on the treatment bench. Patients often describe the needle sensation as a tingling or dull ache. This is one of the signs the body’s qi, or vital energy, has been stimulated.

I am scared of needles - can I still have acupuncture?
Yes. Acupuncture needles are very much finer than the needles used for injections and blood tests. You may not even feel them penetrate the skin and once in place they are hardly noticeable. Patients often report feeling relaxed during and after treatment. Acupuncture should not be a painful or unpleasant experience. Every patient is asked for feedback throughout the treatment to ensure his or her care, comfort and wellbeing.

Should I tell my doctor that I am having acupuncture?
Health Point Clinic believes in and advises active communication between healthcare professionals for the good of the patient and to support the best possible outcome. Please make your acupuncturist aware of any current medical conditions you have and those that you are being treated for. You will be asked for permission to contact your GP on your initial consultation. Should you not wish to share your medical records with your GP you will need to request against it. 

Should I still take my prescribed medication while I am having a course of acupuncture?
Do not stop taking your medication without the professional guidance of the practitioner who prescribed them. With time acupuncture my may enable you to reduce or even stop taking some forms of medication but you should always consult your doctor regarding any change of prescription.

Do I need to do anything before my acupuncture treatment?
Not really, but please do not arrive very hungry or late. If it is your first visit, please read the information about your first treatment and fill out the relevant forms beforehand and bring them to your treatment or alternatively arrive 15 minutes before your appointment to fill out the relevant documentation. Be sure to bring a list of any medications you are taking, and remember to wear comfortable, loose-fitting clothing. 

Will I still be able to donate blood after having acupuncture?
All needles used are sterile, disposable and safe. All British Acupuncture Council Members observe a strict code of practice, which governs their standard of care and level of conduct. Even with our high standard of care it is advised patients receiving acupuncture should wait 4 months from their last Acupuncture treatment before donating blood. Acupuncture’s statutory regulation will likely in time result in this being reviewed but at present this remains precautionary measure.

Are my treatments confidential?
All British Acupuncture Council Members observe a strict code of practice, which governs their standard of care and level of conduct. Your medical records will remain confidential but requests may be made to share information with your GP on a case-to-case basis.  Health Point Clinic believes in and advises active communication between healthcare professionals for the good of the patient and to support the best possible outcome. You will be asked for permission to contact your GP on your initial consultation. Should you not wish for me to share your medical records with your GP you will need to request against it.

Payment options.
We accept credit cards, cash and cheques at both clinics. Treatment vouchers are also available. Although we do not process insurance payments here we will provide you with any receipts or letters needed for you to forward on to your health provider. 

Cancelation policy.
Please provide the clinic with 24hour's notice to re-arrange your appointment. If you cancel with less that 24 hours notice, do not turn up to your appointment or cancel on the day you will be changed the full fee of your appointment. 

Further questions?
If you are having difficulty finding the right appointment time to suit you with our online booking facility or if you have any further questions please feel free to call either clinic (852039/859348) or email lornajackson@healthpointclinic.co.uk

 

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  • I went to see Lorna as I had injured my shoulder, however after a detailed consultation Lorna also reviewed my lower back and suggested some work could be done in that area too. The acupuncture itself was relaxing, yet at the same time I felt each 'needle' was really clearing the problem. Lorna let me know throughout the treatment what she was doing and wanted my feedback too which was comforting as it really felt like Lorna consistently cared about how I was feeling. At the end of the treatment I even had a 15-minute relax with soothing music - as relaxing as a spa treatment! So - did it work? Yes it did! Would I recommend acupuncture? Absolutely - I am going to visit Lorna again when the dreaded hay fever season starts as I think acupuncture could be the way forward for this too. The practice feels professional yet welcoming and Lorna herself exceeded my expectations.

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    Joanne (53): Acupuncture
  • One visit to Lorna told me more about my condition than anyone else, she knows her subject and more, it is well worth a consultation with her.

    Jennifer (63): Acupuncture
  • I initially went to Lorna to get some help to relax and de-stress, but after consultation Lorna identified and went on to successfully treat the pain in my neck, shoulder and arm which I had had for many years and had been told would need to be treated with steroids – something I was not keen to do. The results are amazing and have given me back full mobility. On one occasion I visited Lorna because I could not turn my head or lift my arm unaided but within 15 minutes of treatment I could swing my arm in a complete circle and turn my head fully from side to side – nothing short of miraculous! My stress levels have also reduced. Lorna is so approachable and easy to talk to - she makes you feel really relaxed and inspires confidence. I would not hesitate to recommend her. When my shoulder was particularly bad Lorna strapped it with acu-tape a number of times as I had long journeys through France to contend with and she also used it on my ankle when I twisted it and in both areas I found it to be very beneficial.

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    Hilary (52): Acupuncture
  • Massively grateful to Health Point Clinic's Lorna Jackson for the incredible difference she's made to my chronic back pain... Oh my god, why didn't I get on to acupuncture years ago?! Lorna didn't just address the issues that were highlighted by all of the 'regular' doctors, consultants and experts - she nailed it (pardon the pun) with astute recognition of a number of my body's quirks, such as hyper mobility as being a contributing factor to everything else; three prolapsed discs, facet joint problems and pain and sciatica and numbness - to name a few of the delightful symptoms. For the first time in a very long time, I feel like someone listened to me, took notice of my chronic pain symptoms and the other attributed issues and addressed the root causes of what has been one of the most hindering factors in my life. I cant recommend Lorna Jackson and Health Point enough. I'm more mobile, my pain is barely measuring on the 1-10 for the most part, and I'm starting to feel like I can get my life back on track. Only three/four weeks ago, I honestly thought I was going to end up in a wheel chair within the next few years. The pain metrics between 1-10 meant nothing - constant mind shattering pain and immobility don't 'fit' within a 1-10 scale... Now I feel like I'm almost ready to start those essential core exercises and address the strength, fitness and maintenance that my body so desperately needs.

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    Lucy (37): Acupuncture
  • Lorna has come into our offices for the past three years and run acupuncture sessions as part of our annual Health and Wellbeing month. Staff are able to sign-up for 40 minute consultations and treatments, the feedback from staff has been excellent and I would highly recommend Lorna and Health Point Clinic. Sitting at a desk all day I suffered from lower back pain, after just one short session I could really notice the difference.

    Peter (26): Acupuncture at work - EY Channel Islands
  • Lorna provided a professional service to our customers and clients. You support to our athletes was second to none and we look forward to working with you again.

    Katie - Durrell Dash - Acupuncture & massage treatments post race.
  • After trying all sorts of massages and treatments to relieve my tight neck and shoulders, I tried acupunture with Lorna. Not only did I feel reassured by her professional approach but she administered a number of needles specifically into the areas of tension. After just one session the tightness had released which exceeded my expectations of the treatment. I would highly recommend her as an excellent therapist and practitioner!

    Alex (29): Acupuncture
  • I have been having acupuncture for shoulder and neck problems. On my first visit Lorna took a detailed history and explained about Chinese medicine and how it can help. I was extremely impressed with the calmness of the clinic and the gentleness of her approach. After my first session there was significant improvement in the level of pain and the range of movement but alongside this for the first time in months I have had a good night sleep. Thank you Lorna for all your help.

    Carol (56): Acupuncture
  • Lorna's amazing, such a lovely way about her that I overcame my fear of needles and gave it a go. Turns out they're nothing like normal needles, they're tiny! Now I get regular accupuncture and it gives such a deep relief to my muscle tension and back pain. I come out feeling super relaxed with a softened back and muscles like jelly, all the tension completely gone, ready for a long deep sleep.

    Shona (32): Acupuncture
  • From the start I’ve found Lorna to be very professional. The setting created in the office was very relaxing and comfortable in one of our meeting rooms. Lorna explained the process of acupuncture and the steps in the treatment to follow. As the treatment started, Lorna determined the main spots in the back and neck area where the tension was. She was spot on and as she inserted the needles I could immediately feel the muscles in my neck, shoulders and lower back relax. She put on some relaxing music while she attended to another patient next door. The 15-20 minutes or so relaxing with the music and acupuncture felt like heaven. I was definitely more relaxed in my shoulders and neck in the days that followed.

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    Hentie (29) Acupuncture at work - EY Channel Islands
  • I had been seeking a cure for my neck problem for nearly two years now but to no avail. Until I saw Lorna. Not only she able to alleviate my symptoms significantly, was also able to help identify the primary cause of the problem. I am now undergoing treatment with the correct professional. Something no other practitioner I have seen has been able to do. Lorna's treatment approach is second to none. A methodical and tailored treatment plan in which she inspires belief and confidence. Sometimes recovery from a long-term problem can take time. With the treatment and support I received from Lorna I am finally on the road to a full recovery. I cannot thank her enough.

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    Kate (38): Acupuncture
  • Can't beat Lorna and her needles for pain relief and rehabilitation!

    Nat (37): Acupuncture
  • The acupuncture treatment Lorna gave me provided the relief of pain / stress that I needed for my tennis elbow. More importantly, your easy and relaxed manner was highly professional and you were able to answer all my probing questions about the acupuncture treatment in layman’s terms. Although my tennis elbow has not gone completely, the pain is insignificant and very manageable by doing the exercises and by using my elbow in ways to protect it that Lorna recommended. I will definitely recommend Health Point Clinic for acupuncture services.

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    Anne (44): Acupuncture
  • A midwife suggested that I try acupunture and moxibustion to help turn my persistently breach baby as a last resort before an ECV at 37 weeks. Lorna was able to help with this but also took note of other areas of concern such as lower back and hip pain. The treatment itself was very comforting and Lorna gave me a moxa stick to continue at home. Later that evening I felt some strong movements from my baby, a scan the next day showed that he had finally moved into to the correct position and no intervention was required. The tension in my lower back and hips had also relelased. I am delighted with the results and would certainly recommend Lorna to anyone with a breach baby and/or suffering during the later stages of pregnancy.

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    Lucy (33): Acupuncture
  • I was referred to Lorna by my local GP after the re-occurance of problems in my shoulder and neck. The injury was from being hit by a car while out cycling over 18 months ago. Lorna quickly assessed the problem of the damaged muscle area but also correctly predicted the secondary effects on other muscles. Lorna is very professional and dedicated to her work that it makes your treatment less stressful. I would recommend Lorna to anyone, especially sports people looking to clear up injuries in a positive way with long term benefits.

    Peter (39): Acupuncture
  • Lorna is really helping my chronic back problem. I come into the clinic for a top up as and when is needed and her acupuncture helps to keep me going.

    John (86): Acupuncture
  • Lorna is awesome, I went to see her after having a headache for 3 days and I actually felt the pressure in my head lifting as she did the acupuncture.

    Yvonne (54): Acupuncture
  • Having suffered two strokes during 2013, I have found that acupuncture is the only on going effective treatment method. The left hand side of my face no longer feels like it has been hit with a football, my headaches are gone and my left foot has finally woken up. Following treatment, I have bursts of clarity and very slowly the fog in my head is clearing.

    Matthew (43): Acupuncture
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